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The culture of ‘push through it’ runs deep in hospitality and retail
One in three workers in accommodation and food services say their job has a negative impact on their mental health. And staff turnover in hospitality hovers between 50 and 70% annually — much of which is directly linked to burnout and poor mental wellbeing.
It's costing businesses in ways that go far beyond the people themselves. When team members are burnt out, customer experience deteriorates and your recruitment costs soar. When managers can't spot the signs of someone struggling, the problem escalates until it becomes a resignation, a WorkSafe claim, or something worse.
Mental Health First Aid training gives your floor managers, supervisors and team leaders a practical framework for recognising early warning signs and having the right conversations — before situations escalate.